FW Lettings Ltd – Our COVID 19 Update

FW Lettings Ltd – Our COVID-19 Update May 2020

The situation is changing constantly with regard to COVID-19 but we want to reassure you that we are doing everything we can to continue working and look after your needs whilst ensuring the safety of our clients and staff.

Office Information

In accordance with the latest Government guidelines we have made further adjustments to the way we are working.  Our office is currently closed to visitors and there will only be a few staff in during normal office hours. To ensure we can provide a safe environment for everyone an intercom has been fitted so staff can talk to the public without the need for opening the door.  All departments are open and working remotely where possible. 

Thank you for your patience and understanding during this time.

We can be contacted as usual on: 

Lettings@jwlettings.co.uk                      020 8950 2551  option 1     

Propertymanagement@jwlettings.co.uk     020 8950 2551  option 2

Blockmanagement@jwlettings.co.uk         020 8950 2551  option 3

Accounts@jwlettings.co.uk

Information for Tenants, Landlords and Leaseholders

If you are in a Let Only or Rent Collection property and experience any maintenance issues, please contact your landlord directly, as you would have done previously.

If you are in a Managed Property, please contact our Property Management team to report any maintenance issues. 

If you are in a Block Managed Property, please contact our Block Management team to report any communal maintenance issues. 

During this period, it may be that we are only able to deal with emergency situations, rather than ongoing maintenance and we appreciate your support and understanding during this time.

Where access is required to your home our contractors will minimise the risks by taking any health & safety precautions they feel necessary to minimise the risk of transferring the virus. 

It is imperative that you make us aware if you are self-isolating, have been in contact with an infected person and/or have been diagnosed with COVID-19, as this will affect our ability to allow access to third parties.

Payments

if you normally pay rent, service charges, invoices etc by Cheque or Debit Card we are now asking you where possible to do so by Bank Transfer.  Please email us if you require our Bank details.

Please use the first line of your address as the Reference eg. 123 Acacia Avenue (max 18 characters) and email us to advise you have made a payment, this is vital so that we can receipt the payment correctly to you.

If necessary Debit Card payments can now be taken over the phone – please email of call us if you wish to arrange this.

We thank you for your understanding and continued support during these uncertain times and, as we all come together to get through this, we hope that you stay safe and well.

Useful Links

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
https://england.shelter.org.uk/housing_advice/coronavirus
Regulated by RICS